Payment, Cancellation & Refund Policy

HERITAGE TAX FEE

On 01 April 2012, the Melaka State Government imposed a mandatory RM2.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice.

This fee will be collect upon guest check-in.

 

Cancellation And Refund

Please inform us 72 hours in advance if you would like to cancel the reservation.

30% of the booking fee will be charged as processing fee if cancellation is made.

If cancellation notification is received less than 72 hours in advance or after the booking date, NO REFUND WILL BE GIVEN.

All cancellation must be notified within normal office hours from 09:00-18:00 (GMT+8).

 

Disclaimer

We are using third party secure payment gateway PayPal and MOLPay.

 

MOLPay

MOLPay is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by MOLPay Sdn Bhd. It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of MOLPay’s security. MOLPay also complies with PCI Data Security Standard and Malaysia Payment System Act.

In the MOLPay payment page, you will see WilCube logo and company name is Wilwe Sdn Bhd.

You can choose to pay by credit card, Internet Banking or E-Wallet subject to availability in the payment page.

A notification e-mail will be send to you from MOLPay confirming your transaction.

PayPal

1.     Is PayPal secure?

PayPal uses SSL technology to keep your information safer. In addition, when you send a payment using PayPal, PayPal does not share your financial information with the sellers.

 

2.     Do I need to sign up for a PayPal account to pay?

No. Non-PayPal account holders may pay by their credit/debit card by selecting the option as circled in red below. 

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3.     Can I use my bank account to pay? 

PayPal allows you to make payments using a variety of funding sources, from credit and debit cards to your bank account. Here’s how you can make payment via PayPal with your preferred funding source:

 

Bank Account (for account holders based in Malaysia and Singapore)

Top-up is a PayPal feature that allows you to transfer money from your bank account to your PayPal account. It’s an additional way for you to pay for online purchases more securely using PayPal – even without a credit card.

 

For further information please refer to :

Top-up for users in Malaysia

https://cms.paypal.com/my/cgi-bin/?&cmd=_render-content&content_ID=marketing_my/topup

Top-up for users in Singapore

https://www.paypal.com/sg/cgi-bin/webscr?cmd=xpt/Marketing/general/DBS_Topup-outside&tabname=faqs

 

Credit / Debit Card

If you would like to make your payment with your credit / debit card, you do not necessarily need to open a PayPal account. Non-PayPal account holders may make payments using their credit/debit cards by selecting the option as circled in red below.

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Then you will need to enter your information as follows:

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Alternatively, you can simply create a PayPal account (go to www.paypal.com) and then add a credit / debit card to your PayPal account. Here is how:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My Money.”
  4. Click “Update” beside “Debit and credit cards.”
  5. Click “Add a Card.”
  6. Select the “Card Type” and enter the required information.
  7. Click “Add Card.”

 

After you have successfully added the bank account, credit card and/or debit card to your PayPal account, you can start to make your purchases online.

 

4.     Which cards are accepted?

We accept Visa/MasterCard credit and debit card. Other card types which are available for the country where you are based will be shown on the PayPal payment host page circled in red below.

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5.     Why was my credit/debit card refused?

There are a few reasons why your credit card payment didn’t go through. If you know your card is valid but your payment still doesn’t go through, we suggest that you try another credit card or try your transaction again later and ensure that all your card information is correct.

 

You can also contact PayPal at the following numbers for immediate assistance: 

  • Malaysia helpline: +60 3 7723 7155

8:00 MYT to 22:00 MYT from Monday to Friday 9:00 MYT to 18:00 MYT from Saturday to Sunday

 

Step 1: Press ‘1’ for English / Press ‘2’ for Chinese

Step 2: Press ‘6’ for Other enquiry

  • Singapore helpline: +65 6510 4650 8:00 SGT to 22:00 SGT, Monday to Friday 9:00 SGT to 18:00 SGT, Saturdays, Sundays and Holidays

 

Step 1: Press ‘1’ for English / Press ‘2’ for Chinese

Step 2: Press ‘1’ for PayPal Account Holder / Press ‘2’ for Others

Step 2: Press ‘5’ for More options

 

6.     What’s the cost of signing up for a PayPal account?

Zero. It is free to sign up with PayPal. PayPal is the safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don’t have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks. Visit PayPal at www.paypal.com or www.paypal.com.sg for more information.

 

7.     Why have I been charged with an extra USD 1 for my purchase?

The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.

 

8.     My card was charged USD 1 but the card was declined. What’s wrong?

The 1 USD charge is a temporary authorization by PayPal and will be refunded once your transaction is completed.

 

If your card has been declined, please contact your issuing bank to ensure there are no blocks on your card preventing you from making an online transaction. Certain banks have blocked Paypal transactions to prevent fraud by default, but will lift the block when informed by the user.

 

 

For all other queries, please refer to PayPal’s help section: https://www.paypal.com/selfhelp/home